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What Should I Do If I Need a Refund or Have a Dispute?
At MindWeal, we are dedicated to providing exceptional services to our customers. Our refund policy is designed to ensure fairness and transparency.
Eligibility for Refunds
Refunds are available if a service was not provided to you as scheduled.
Non-Refundable Items/Services
Missed Appointment Fee: A $50 fee applies for any missed appointment or cancellations made without at least 24 hours' notice, excluding weekends and holidays. This fee is non-refundable.
Refund Process
To initiate a refund request, please:
- Call us at 618-310-0085 ext. 5,
- Email us at contact@mindweal.com, or
- Fill out the Contact Us form on our website.
Once your refund request is approved, we will process the refund using your original payment method. Please note, the time it takes for the refund to appear in your account may vary depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund after approval, please:
- Check with your bank or payment provider for any processing delays.
- If the issue persists, contact us at 618-310-0085 ext. 5, email us at contact@mindweal.com, or fill out the Contact Us form on our website for further assistance.
Chargebacks
At MindWeal, we are committed to addressing any disputes or concerns before a chargeback is initiated. If you believe a charge is incorrect or fraudulent, please contact us immediately at 618-310-0085 ext. 5, email us at contact@mindweal.com, or fill out the Contact Us form on our website. We will work swiftly to resolve the issue.
Please note, chargebacks determined to be invalid may be contested.
Customer Satisfaction:
Your satisfaction is our priority. If you are dissatisfied with our services, we encourage you to reach out to us via 618-310-0085 ext. 5, contact@mindweal.com, or through the Contact Us form on our website so we can assist in resolving any concerns.
Amendments:
MindWeal reserves the right to amend this refund policy at any time. Any changes will be communicated through updates on our website.