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Tech Tools at MindWeal – Overview

At MindWeal, we use a set of integrated platforms to deliver structured, high-quality, and efficient care.

As part of onboarding, you will be given access to these tools and will create usernames and passwords for each. This article provides a high-level overview of what each platform is and how you will use it in your day-to-day workflow.

DrChrono (EMR)

This is our primary clinical system.

You will use this to:

  • Document patient visits
  • Review patient information and assessment reports
  • Create treatment plans
  • Prescribe medications
  • View your schedule

This functions like a typical EMR, but at MindWeal, it is used in a highly structured and psychiatry-focused way.

Important:
 Your initial onboarding and training will primarily happen here, as this is where:

  • You review patient data
  • You document your clinical decisions
  • You apply MindWeal’s structured approach

MindWeal Platform 

This is our patient-facing platform.

Patient side:

  • Patients create accounts and complete onboarding
  • They set-up appointments, pay their bill, check their treatment plan & access Patient knowledge base

Provider side:
 You will primarily use this for:

  • Secure communication with patients (chat-based, paperless system)
  • Sending instructions, updates, and follow-ups
  • Checking patient status (e.g., arrival for in-person visits)
  • Viewing schedule elements

This is a core part of our paperless workflow and patient engagement system.

RingCentral (Internal Communication)

This is our primary internal communication platform.

You will use this to:

  • Communicate with the front office
  • Message other providers and staff
  • Collaborate within teams (e.g., Chicagoland Clinical Team, ADHD Testing Team, Marketing Team)

Additional uses:

  • One-on-one messaging with any team member
  • Making outbound phone calls (calls show MindWeal number)

Important:

  • Any return calls go to a central help desk, not to you directly
  • You do not need to manage voicemails—staff handles this

HubSpot Knowledge Base 3

This is our central training and reference system.

You will use this to:

  • Access onboarding materials
  • Review workflows and protocols
  • Continue learning MindWeal’s structured approach

Important:

  • Access is password-protected
  • This should be your first resource for questions and guidance

Zoom

We use a HIPAA-compliant version of Zoom for virtual care.

You will use this to:

  • Conduct virtual patient visits
  • Attend internal meetings

Important:

  • Your account will be set up with specific waiting room and meeting settings
  • This ensures a consistent and secure patient experience