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Welcome to MindWeal’s streamlined prescription management service. We are dedicated to providing you with timely access to your medications in a way that supports your health and well-being. Please take a moment to familiarize yourself with the following refill procedures:
Anticipatory Refill Requests
We encourage you to request medication refills before your current prescription runs low. Typically, approvals take up to 3 business days. For mail-order pharmacy users, a proactive approach is advised by contacting us at least 14 days prior to your medication running out.
Direct Refill Requests Through Our App
For the most efficient service, please use the secure chat feature in our app for all refill requests. This ensures your request is promptly received and processed, as indirect requests through pharmacies can result in delays.
Customized Refill Coordination
We do not participate in automatic refill programs offered by pharmacies. For all refill requests, please reach out to us directly, not through the pharmacy. Personalized refill requests help us to maintain a high standard of care, tailored to your individual treatment plan.
Customized Refill Coordination
We do not participate in automatic refill programs offered by pharmacies. For all refill requests, please reach out to us directly, not through the pharmacy. Personalized refill requests help us to maintain a high standard of care, tailored to your individual treatment plan.
Office Hours for Refill Processing
Our team is ready to assist you with refills during our office hours, Monday through Friday, from 8 am to 5 pm. Please be mindful that no prescriptions will be refilled on Saturday, Sunday, or Holidays. If you find yourself without medication after these hours or on non-business days, we will address your refill request promptly on the following business day.
Integrated Appointment and Refill Scheduling
We typically prescribe enough medication to last until your next planned appointment. If you're on your final refill, this is your cue to arrange your next visit with us.
Commitment to Your Appointments
Keeping your appointments is essential for continuous care, including medication refills. Established patients must be seen at least every 3 months for medication refills. Missing scheduled visits or not being seen for over 3 months may impact your eligibility for refills.
Refills From Our Providers
We authorize refills solely for prescriptions issued by our healthcare team, ensuring that your medication regimen remains consistent and effective.
Collaborative Prior Authorization Process
Certain medications require additional approval from your insurance provider. We work diligently to expedite this process and will communicate with your pharmacy. However, we recommend you also keep in touch with your pharmacy or insurance provider for the latest updates.
Responsive Communication for Medication Concerns
Please bring up any medication inquiries or the need for adjustments during your appointments. For urgent matters, we are just a message away and ready to assist.
Mindful Administrative Practices
In the event of frequent refill requests outside of scheduled appointments, we may need to apply a nominal administrative fee to cover the extra attention to your care.