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We’ve prepared answers to some common questions to help BanCAPs patients smoothly transition to MindWeal.
How can I migrate my account from BanCAPs to MindWeal?
Why Can’t I Sign My Treatment Consent Forms in the App?
I successfully migrated one child to MindWeal. How do I migrate my second child?
I didn’t receive an email or link to migrate my account. Why not?
How can I download the MindWeal app on my phone?
How can I update my PIN on the MindWeal App?
How can I change or reset my password on MindWeal app?
How Can I Pay My Bill on the MindWeal App?
How can I contact MindWeal or my provider until I am able to set-up my account on MindWeal app?
How can I migrate my account from BanCAPs to MindWeal?
To migrate your account, click this link: https://app.mindweal.com/migration/signup.
We strongly recommend reviewing our step-by-step guide before setting up your account to ensure a seamless experience: https://kb.mindweal.com/en/publickb/migration-guide
If the link didn’t work before, please try again as we’ve resolved some platform issues recently.
Caution:
Do not create a new account or use the "Forget Password" option by going directly to our website (mindweal.com), as it will not work.
Why Can’t I Sign My Treatment Consent Forms in the App?
After migrating your account to MindWeal and completing your profile, you will receive an email from MindWeal via DocuSign with a link to sign your consent forms. Please follow the instructions in the email to complete the process. If you don’t see the email, check your spam or junk folder.
I successfully migrated one child to MindWeal. How do I migrate my second child?
If you have more than one child as a patient at BanCAPs, please wait to register the others. We’re launching a sibling management feature soon, allowing you to register multiple children under a single account and easily switch between their charts. We’ll notify you via email as soon as this feature is live. Registering now could create duplicate charts, so we appreciate your patience.
I didn’t receive an email or link to migrate my account. Why not?
Here are some possible reasons:
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Your child is over 18:
At this time, our app is in beta and available only to patients under 18. We’re working to expand access, and you’ll be notified once the app is ready for users 18 and older. -
You have multiple children as patients:
If more than one of your children was a patient at BanCAPs, please wait to register. Soon, we’ll release our sibling management feature, which will allow you to register all children under one account. You’ll receive an email when this feature is ready.
How can I download the MindWeal app on my phone?
Follow this step-by-step guide to download the MindWeal app: Download MindWeal App.
How can I update my PIN on the MindWeal App?
When you register on the MindWeal app, you'll create a PIN for extra security. This PIN is different from your password and helps protect your account. Every time you switch to another window or minimize the app, you’ll need to re-enter your PIN when you return. If you forget your PIN, you can reset it by following the steps in this guide: Reset Your PIN Guide
How can I change or reset my password on MindWeal app?
Caution:
If you are migrating from BanCAPs to MindWeal, do not use the "Forgot Password" option before completing your migration. First, migrate your account using this link: https://app.mindweal.com/migration/signup
How Can I Pay My Bill on the MindWeal App?
If you are paying out-of-pocket for your services, you can pay directly through the MindWeal app. A payment button will appear on your dashboard a few days before your visit. Payments are processed securely through our PCI-certified vendor, Stripe.
If you use insurance for your visits, the option to pay your copay through the app is not available at this time. However, we are working on a new feature to manage copays and outstanding balances.
For now, if you need to pay a pending balance, please contact us through this HIPAA compliant Contact Us form or call us at 618-310-0085 ext. 5.
How can I contact MindWeal or my provider until I am able to set-up my account on MindWeal app?
You can reach us through the Contact Us form on our website, the chatbot on our website, email at contact@mindweal.com, or by calling 618-310-0085. For quicker assistance, press the appropriate extension (e.g., medication refill line, billing support line, appointment scheduling line, or others) when calling. If you can’t speak to a live person, feel free to leave a voicemail. Please note that the medication refill and billing lines go directly to voicemail, but they are monitored closely. Our team will respond within 1 business day.
For provider-specific questions, please use the same channels. The front desk will relay your concerns to your provider, who will respond through our secure, HIPAA-compliant platform, UpDox.