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You will regularly receive emails, text messages, and voicemails from us and our business associates related to the services you receive, payment of those services, and our other business operations that might be related to your treatment or might be of interest to you.
We diligently follow our privacy practices to ensure that your Protected Health Information (PHI) stays secure. Please read our Notice of Privacy Practices to learn more about it. You need to know that Health Insurance Portability and Accountability Act (HIPAA) rules apply only when PHI is created, received, maintained, or transmitted by covered entities and business associates. HIPAA generally does not protect the privacy or security of your health information when it is accessed through or stored on your personal devices, including your computer, laptop, cell phone, and tablets. Hence, you must take all the following steps to increase the privacy of your information when using your device.
Keep all your devices password protected
Make sure your computer, laptop, smartphone, tablet, or any other device you receive communication from us requires a passcode or other form of authentication to unlock. Do not save the passwords of your email, patient portal, or any other accounts with your PHI in your browser.
Turning off “message preview” on your cell phone
Contact your cell phone manufacturer to get the directions on how to do that. In most devices, you can do that by going to Settings > Notifications > Messages
Install and enable encryption
Encryption secures data by converting it into a form that can’t be read without a passcode or decryption key. One of the best ways to encrypt the data you send and receive on your smartphone is to use a virtual private network (VPN).
Install and activate remote disabling
Remote disabling allows you to lock or erase data stored on your mobile device if lost or stolen. This function is easy to set up and is available on both iPhone and android devices.
Install and use security software
Install security software on all your devices, including your smartphone and tablet, to reduce the risk of attack from malware.
Only secure WiFi networks
Getting online at a coffee shop or airport often means connecting to a public WiFi network, which risks your Protected Health Information. Avoid using public WiFi networks as much as possible.