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What to Expect at MindWeal: A Message From Dr. Rahul Bansal

How and why we built a different kind of mental health system

A Personal Message From Dr. Bansal

Thank you for choosing MindWeal.

I’m Dr. Rahul Bansal, a board-certified Child & Adolescent Psychiatrist and the founder of MindWeal.

I created MindWeal for one reason:
the mental health system for children is broken.

Families wait months for care. Diagnoses are rushed or incomplete. Communication is inconsistent. Follow-up is fragmented. And providers, despite their best efforts, are stretched thin.

We simply couldn’t keep using the same system and expect better outcomes.

So I built MindWeal from the ground up with a new, evidence-based, platform-first model designed to deliver:

  • the most accurate assessments

  • the most effective treatment plans

  • the fastest access

  • the best communication

  • continuous support between visits

Below, I’ll walk you through how we are different, why these differences matter, and what you should expect during your visits and day-to-day operations with us.

⭐ Why MindWeal Is Different

1. A Platform-First Model

Traditional clinics rely on phone calls, paperwork, and front-desk bottlenecks.
That system is already broken.

MindWeal works differently.

Almost everything happens through our secure, HIPAA-compliant platform, including:

  • Onboarding

  • M-Wise™ diagnostic assessment

  • Wellness Scores

  • Front-office operations

  • Secure chat with providers

  • Medication refills

  • Billing questions

  • Appointment reminders

  • Follow-up care

This allows us to deliver accurate, fast, and accountable care — with nothing slipping through the cracks.

Because our operations happen on the platform, you will not find a front-desk person in the office, and that is intentional.

2. The Most Comprehensive Onboarding in the Country

Before your first visit, you’ll complete the M-Wise™ Assessment, which gathers over 1,300 data points across 18 mental-health domains, including: ADHD, Anxiety, Mood disorders, Autism, Trauma, Learning issues, And more

Combined with your Wellness Score, this allows us to deliver:

  • more accurate diagnoses

  • faster symptom improvement

  • clearer treatment plans

  • data you can trust

You will also have a dedicated Onboarding Coordinator to guide you every step of the way.

3. Continuous Support Between Visits

Most clinics only support families during appointments.
We support you between visits, too.

Our platform provides:

  • DIY guides

  • Psychoeducation materials

  • Secure chat for quick questions

  • Dedicated channels for medication refills and billing

  • Fast turnaround for clinical concerns

This creates true continuity of care, not episodic check-ins.

4. Secure Chat Is the Best Way to Reach Us

Instead of calling and waiting on hold, secure chat is the fastest, most reliable way to reach our team.

  • Our front office responds first

  • If your provider needs to step in, they are added to the thread

  • You avoid phone tag entirely

  • Everything stays organized and documented

Once your platform account is set up, secure chat becomes your primary communication pathway.

5. How We Handle Phone Calls & Voicemails

If you call us, you may be routed to voicemail — that’s normal.
Unlike most clinics, our voicemails are checked every 30 minutes.

All messages — voicemails, emails, chats, website messages — flow into our central inbound dashboard, so nothing gets lost.

No dropped balls.
No waiting days for a response.

6. After-Hours Policy — Honest & Safe

We do not provide after-hours answering service — intentionally.

No clinician can make safe medical decisions without seeing the patient.
In a true emergency, the only safe option is your nearest ER.

Here is our commitment:

  • Secure chat messages are answered next business day

  • Urgent issues receive an appointment within one business day

  • When possible, same-day slots are offered if you message early

This ensures safe, reliable, and clinically sound care.

7. Medication Refills

Please do not rely on pharmacies to contact us.
The fastest and most accurate method is:

Send a secure chat through the “Medication Refill” channel.

This avoids delays, prevents errors, and skips all phone tag.

⭐ What to Expect During Your In-Person Visit

Our physical offices are intentionally small and focused because 95% of your care happens on the platform.

In-person visits are used for:

  • New patient assessments

  • ADHD testing

  • Some follow-ups when clinically required

There is no front office on-site, because all operations are virtual.

When you arrive:

  1. Go directly to the waiting area

  2. Check in through the MindWeal app

  3. Your provider will come out to meet you

Simple, smooth, and consistent.

⭐ A Final Note

I know many families have had disappointing experiences with virtual mental health care in the past.
MindWeal is different — because everything we do is structured, methodical, and designed for accuracy.

Once you experience our platform-first model, you will feel the difference immediately.

Thank you again for choosing MindWeal.
We are honored to care for your child and grateful for your trust.

— Rahul Bansal, MD
Founder, CEO & Medical Director
MindWeal Health

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